Terms & Conditions

1. Introduction

Greetings from DistantCollectiveHouse ("we," "our," or "us"). These Terms & Conditions ("Terms") control your usage of our plumbing services and website located at distantcollectivehouse.sbs (the "Service") administered by DistantCollectiveHouse.

By scheduling a service or utilizing our Service, you consent to be governed by these Terms. Should you not agree with any section of these terms, you are prohibited from accessing the Service.

2. Service Overview

DistantCollectiveHouse offers superior plumbing services, encompassing but not restricted to:

• Immediate plumbing repairs
• Bathroom and kitchen remodeling
• Commercial plumbing answers
• Complete plumbing projects
• Maintenance and inspection solutions

All services are provided based on availability and premises conditions. We maintain the right to alter or cease services at our discretion.

3. Booking and Reservations

3.1 Booking Process

To reserve a service, you must:

• Attain at least 18 years of age
• Submit accurate and complete details
• Consent to these Terms & Conditions
• Grant access to the site at the agreed times

3.2 Confirmation

Your service reservation is only secured upon our issuance of a written confirmation. We hold the right to decline service to any individual at our discretion.

3.3 Availability

All services are contingent upon technician availability and the accessibility of the site. We strive to accommodate your preferred scheduling.

4. Payment Terms

4.1 Pricing

Prices are quoted in £ and incorporate taxes unless otherwise noted. Prices can be subject to adjustments without prior notification.

4.2 Payment Schedule

• Urgent services: Payment required upon culmination
• Projects exceeding £1,000: 50% initial deposit required at the time of booking
• Final balance: Due upon completion of the project
• Incidental charges (if applicable): Payable at the time of completion

4.3 Payment Methods

We accept key credit cards, bank wires, and authenticated cheques. Payment processing is conducted through protected, encrypted channels.

5. Cancellation and Refund Policy

5.1 Customer Cancellations

• More than 48 hours prior to service: Complete refund of the deposit
• Between 24 and 48 hours prior to service: Half the deposit refunded
• Less than 24 hours prior to service: Deposit is nonrefundable
• Urgent service cancellations: A £100 cancellation fee applies

5.2 Emergency Service Guarantee

For urgent services, we pledge a response in less than 2 hours. Should we fail to honor this guarantee due to unexpected events, we will:

• Apply a 20% reduction on the service call charge
• Expedite your service request for the next open slot

5.3 Project Delays

Should project postponements arise from unexpected site conditions or material supply, we will notify you of the revised schedules and make necessary adjustments.

6. Safety and Site Conduct

6.1 Safety Requirements

All property holders must:

• Ensure safe and unobstructed access to the work areas
• Disclose potential hazards or conditions
• Restrict children and pets from the worksites
• Heed the safety directions of technicians

6.2 Site Preparation

Customers are responsible for:

• Clearing personal items from the work zones
• Securing sufficient working space
• Restricting pets during work periods
• Notifying neighbors of impending work

6.3 Conduct

Customers need to ensure a secure working environment. We hold the right to halt services if site conditions threaten the safety of our technicians or property.

7. Liability and Insurance

7.1 Our Liability

Our accountability is confined to the fee paid for your service. We are not responsible for:

• Existing plumbing issues
• Impairment caused by undisclosed faults
• Secondary losses from service delays
• Complications resulting from improper care

7.2 Insurance Coverage

We keep extensive liability insurance that encompasses our operations. Property owners are accountable for their own insurance protection.

7.3 Warranty

Workmanship is warranted as detailed in your agreement with us. Manufacturer warranties attach to materials and products.

8. Modifications and Project Changes

We reserve the authority to amend project outlines based on the circumstances of the site, code requirements, or material procurement. Such alterations will be conveyed and sanctioned before implementation.

9. Force Majeure

We bear no liability for any setback, cancellation, or alteration brought about by events outside our control, inclusive of but not restricted to:

• Adverse weather events
• Catastrophic occurrences
• Regulatory mandates
• Disruptions in utility services
• Supply chain interruptions for materials

10. Privacy and Data Protection

Your private information is processed as per our Privacy Policy. In using our services, you consent to the collection and usage of your data as outlined in our Privacy Policy.

11. Intellectual Property

The content displayed on our website, which includes texts, graphics, icons, and pictures, is safeguarded by copyright and intellectual property laws. Reproduction, distribution, or deriving works without our explicit consent is prohibited.

12. Governing Law

These Terms are controlled by United Kingdom's applicable laws. Any disputes will be adjudicated in the courts of London, United Kingdom.

13. Changes to Terms

We retain the prerogative to adjust these Terms at will. Such amendments will appear on our website with the newly revised date. Persistent use of our services signifies your acceptance of these modified terms.

14. Contact Information

For inquiries regarding these Terms & Conditions, reach out to us at: