Privacy Policy

1. Introduction

DistantCollectiveHouse ("we," "us," or "our") is dedicated to safeguarding your privacy. This Privacy Policy outlines the manner in which we gather, utilize, divulge, and protect your information when you access our site distantcollectivehouse.sbs or enlist our plumbing services.

Engaging with our services signifies your approval of the practices detailed in this policy. This policy adheres to relevant privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and additional privacy legislation in Canada.

2. Information We Collect

2.1 Personal Information

We amass personal information that you willingly offer to us when you:

• Make a reservation for plumbing services
• Reach out to us via our website interface or telephone
• Register for our newsletter
• Complete forms on our site
• Request quotes or professional advice

Such information might include:

• Names and communication data (email addresses, phone numbers, physical addresses)
• Financial details (managed securely by external service providers)
• Details about service needs and property specifications
• Alternate contact details
• Guidelines for accessing the property

2.2 Automatically Collected Information

During visits to our website, we automatically record certain information regarding your device and how you engage with the site:

• IP addresses and locational data
• Type and version of the web browser
• Web pages viewed and duration of the visit
• Source websites
• Details of the device (model, screen resolution, etc.)

2.3 Cookies and Tracking Technologies

We employ cookies and alike tracking tools to streamline your online experience. These technologies aid us in:

• Storing your preferences
• Analyzing patterns of website use and effectiveness
• Delivering content tailored to you
• Enhancing our service offerings

Preferences regarding cookies can be altered within your browser options or our cookie consent notice.

3. How We Utilize Your Information

The information we collect is used for several purposes such as:

• Service Provision: To carry out plumbing services, schedule tasks, and communicate regarding your projects
• Client Support: To address your inquiries and deliver aid when needed
• Transaction Handling: To handle financial transactions and administer billing
• Health and Safety: To maintain the integrity of our operations and protect against deceptive activities
• Promotional Activities: To distribute information and offers, subject to your approval
• Site Enhancement: To analyze visitor behaviors and better our website's functionalities
• Conformity With Legalities: To adhere to laws and regulatory mandates

4. Information Sharing and Disclosure

We pledge not to sell, exchange, or lease your private details to unrelated entities. However, your information might be shared under these scenarios:

4.1 Third-party Service Firms

We could disclose details to reliable third-party firms who aid us in several services including payment processing, website maintenance, marketing via email, performance tracking, and client assistance.

4.2 Legal Mandates

Your information could be revealed if demanded by law or in the course of legal proceedings, judicial orders, urgent situations, or scrutiny into doubtful or illegal activities.

4.3 Business Transactions

Your information might transfer as part of assets during mergers, acquisitions, or asset sales.

5. Data Protection

We implement suitable technical and organizational prevention to secure your personal data against illegitimate access, alteration, exposure, or obliteration. Protective measures include data encryption, secured servers, access restrictions, periodic evaluations, and staff training.

Nonetheless, no method of data exchange or storage via the internet is entirely secure. As such, we cannot promise all-encompassing security for your data.

6. Data Retention

We only retain your personal data for as long as needed to complete the initial purposes for which it was gathered or as demanded by legal standards. Habitual retention spans:

• Maintenance records: 7 years (as necessitated by tax/legal stipulations)
• Promotional contacts: until revocation/deletion
• Web analytics: 24 months
• Client service interactions: 5 years post the final communication
• Guarantee details: Throughout the guarantee period

7. Your Privileges and Preferences

You possess the right to request access to, amending, erasure of your personal data (bounded by legal duties), porting data, opting out of marketing correspondences, and managing cookie configurations. Should you wish to exercise these rights, please contact us utilizing the information listed beneath.

8. Third-Party Solutions

8.1 Web Analysis by Google

To assess site use and behavior, we make use of services such as Google Analytics. You may opt out using the Google Analytics Opt-out add-on for your browser.

8.2 Social Networking Platforms

Links on our site may lead to social media that have their distinct privacy policies.

8.3 Financial Service Processors

We engage with third-party processors for transactions that comply with PCI DSS standards.

9. Transnational Data Movement

It is possible for your information to be moved and processed in nations other than United Kingdom, abiding by suitable safeguards per the applicable privacy legislations.

10. Privacy of Minors

Our services are not intended for those younger than 13 years of age, and we do not consciously gather their data. If you suppose a minor has provided data, kindly reach out to us promptly.

11. Privacy Policy Amendments

We may revise this Privacy Policy to capture changes in our procedures or legal obligations. Modifications will be announced by updating the policy on our site, emailing registered users, or presenting a notice on our platform. Continual use succeeding the effective date signifies your assent to the amendments.

12. Connecting for Inquiries

In case of queries about this Privacy Policy or how we handle your data, kindly reach out to us:

13. Adherence to Google's Advertising Consent Policy

We abide by the consent policies for Google Ads. Your selections for cookies and tracking can be adjusted at any time through our cookie settings.